Return And Refund Policy
Thank you for shopping at Labopouf.
If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.
Return Eligibility
You may request a return within 30 days from the date you receive your order.
To be eligible for a return, items must meet the following conditions:
- The item was purchased within the last 30 days
- The item is unused and in its original condition
- The item is returned in its original packaging
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, damaged, or altered after delivery
- Items not in their original condition or packaging
- Personalized or custom-made products
- Items not suitable for return due to hygiene reasons
Refund Policy
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
- Refund processing time: 5–10 business days
(depending on your bank or payment provider)
Please note that original shipping fees are non-refundable.
No Exchanges
We do not offer exchanges.
If you wish to replace an item, please return the original item (if eligible) and place a new order.
Return Shipping
Customers are responsible for the cost and risk of returning items.
We recommend using a trackable and insured shipping service, as we are not responsible for items lost or damaged during return transit.
Return Address:
5445 Bannock St, Denver, CO 80216
Order Cancellation
Orders can be cancelled within 24 hours of placement.
After this period, orders may already be processed and cannot be cancelled.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@labopouf.com
Address: 5445 Bannock St, Denver, CO 80216