FAQs
Orders
Q: How do I place an order?
A: Simply select your product, add it to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment information.
Q: Can I cancel my order?
A: Orders can be cancelled within 24 hours of placement. After this time, orders may already be processed and cannot be cancelled.
Shipping
Q: How long does delivery take?
A: Orders are processed within 1–2 business days. Delivery typically takes 5–8 business days, depending on your location.
Q: Do you provide tracking information?
A: Yes. Once your order is shipped, you will receive a confirmation email with a tracking number.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Payments
Q: What payment methods do you accept?
A: We accept major credit cards including Visa, MasterCard, American Express, and Discover.
Q: Is my payment secure?
A: Yes. All payments are processed through secure and encrypted payment providers. We do not store your full payment details.
Returns & Refunds
Q: What is your return policy?
A: You may request a return within 30 days of receiving your order, provided the item is unused and in its original packaging.
Q: How long does it take to receive a refund?
A: Once approved, refunds are processed within 5–10 business days, depending on your bank or payment provider.
Q: Do you offer exchanges?
A: No. We do not offer exchanges. If needed, you can return the item (if eligible) and place a new order.
Products
Q: Are your products durable?
A: Yes. Our products are designed with quality materials and built for long-term use and everyday comfort.
Q: Will the product look exactly like the photos?
A: We strive to display our products as accurately as possible. However, slight variations may occur due to lighting or screen settings.
Support
Q: How can I contact you?
A: You can reach us at:
Email: support@labopouf.com
Address: 5445 Bannock St, Denver, CO 80216